Product support

Whether you are a small, medium or large business we can help out streamlining your supplier selection depending on your exact need. We have over 6 years experience in working with local and international suppliers and we are sure we can give you the right solution for you. Due diligence is done on all our suppliers so you worry free. Prepare product for introduction to production is our forte and we can set processes and map every step of the way through product design and certification, purchasing components/parts, product assembly and testing, packaging and logistics.

Case study on purchasing components/parts

You realized that your product will not be ready for the set deadline date for the initial production run due to 2 parts not being available anymore. One component is an electronic component from a certain manufacturer and suddenly the lead time is 20 weeks the other part is a mechanical part but the tooling manufacturer just notified you he has a delay in delivering the first off samples from the new tool.

What do you do?

Considering our vast experience in working with various suppliers our approach to help you solve your electronic component problem will be:

1. Source components from sources readily available and our gray market suppliers (including buy back stock).
2. If 1 fails then look for alternative components and write concession to justify the alternative component introduction (including validation and testing for component).
3. If both of the above fails then look at the design of the product and see if any design changes can be done to accommodate readily available components with a short lead time.
4. If all of the above fails then order samples of the component with our network of people so at least a few products are out.
5. If all of the above fails then do a root cause analysis and identify what created this situation and place a process in place for future avoidance.

If you still can't get your component then we will work with you on your project plan to see the impact and readjust the release of the product and calculate the impact on your company.

Looking at the mechanical part not being available our approach will be:

1. Discuss with tooling manufacturer the tooling status and the problem.
2. Review current design and see what features are important and what features are support.
3. Meet with all the people involved in the part(product) design and understand the requirements.
4. Propose part revision and confirm with tooling lead times.
5. Source required parts from a "rapid" manufacturer (usually at a higher cost) if the above fails.
6. Adjust the project plant to accommodate for the delivery dates and have all kits ready so when part comes, assembly will be done in less then half of the time required to assemble the finished product.
7. Report on the cost impact and finalized documentation on tooling.
8. Write FOA(First off approval) documents and control documents so the situation will be avoided in the future.

Do you think we can help you? Then contact us today for an obligation free discussion on how we can help you with your specific situation.